Shipping Policy - Delivery Timelines & FAQs

Shipping Policy

At Hello Pet Store, we understand the importance of fast and reliable shipping. We guarantee the fulfilment of our orders, ensuring that high-quality products are delivered directly to your doorstep.

Hello Pet store, offers FREE Guaranteed worldwide shipping and delivery on all orders above $50

Estimated Delivery Timelines

Standard Shipping: 7-14 business days
Expedited Shipping: 3-7 business days
International Shipping: 14-30 business days

Shipping FAQs

Q: What happens if I'm not home when my package is delivered?
A: If you're not home, the carrier will leave a notice with instructions on how to schedule a re-delivery or pick up your package at a local facility.

Q: Can I track my package?
A: Yes, you'll receive tracking information via email as soon as your package ships. You can use this to monitor the status of your delivery.

Q: Do you ship internationally?
A: Yes, we ship to most countries worldwide. Please note that international deliveries may take longer and are subject to customs clearance.

Q: What if my package is lost or damaged?
A: We take great care in packaging our products, but occasionally issues can arise. If your package is lost or damaged, please contact us, and we'll work with you to resolve the issue.

Let customers speak for us

from 9 reviews

Great pillow cases, I bought eight of them and will definitely be buying more. We have a large conservatory and when the kids friend's come are over they all hang out in there, so the pillows come in handy, especially if they want to lounge around in the garden listening to music.

Maz

07/01/2025

Soft Mandala Sofa Pillowcase

I bought this for my golden retriever, and it's brilliant for our daily walks. The design is really clever - easy to squeeze water into the attached bowl, and my dog drinks from it without any mess. The bottle is lightweight but feels durable, and it clips easy onto my belt or bag. No more carrying a separate bowl or worrying about finding water fountains at the park where other dogs have drank from. 10/10

Javid

Portable Pet Water Bottle for Outdoor Use (Teddy)

"My little princess has found her palace!"

Verified Purchase - Rashmi S.

"I ordered the pink Teddy Dog Bed Nest for my 6-year-old Cavalier King Charles Spaniel, Luna, and honestly, I think I'm more obsessed with it than she is! The soft pink colour is absolutely gorgeous and matches my living room décor perfectly - finally, a pet bed that doesn't look like an eyesore in my home.

Luna is quite the diva and has always been picky about where she sleeps. She took one look at this nest bed and immediately claimed it as her throne. The way she curls up in it is just adorable - she looks like a little pink cloud! The raised edges give her that sense of security she loves, and she's been sleeping so much more peacefully.

The quality is outstanding. The fabric is incredibly soft (I may have tested it myself!), and despite Luna's occasional digging and rearranging sessions, it's held up beautifully. It's also much easier to wash than I expected - the pink colour hasn't faded at all after several washes.

My friends keep asking where I got it because it photographs so well for Instagram! Luna has become quite the social media star in her pink palace. Even my mum, who's usually critical of 'spoiling my dog,' admitted it was lovely.

The size is perfect for small to medium dogs. Luna has plenty of room to stretch out or curl up tight, depending on her mood. Absolutely worth every penny - Luna gives it five paws up!"

R Walton

06/27/2025

Teddy Dog Bed Nest

Verified Purchase - Sanjay R., London, UK

"I bought this for my French Bulldog Teddy (yes, same name as the product - pure coincidence but made me smile!), and it's been absolutely brilliant for our daily walks around London. Living in Zone 1, we do loads of walking through Hyde Park, along the Thames, and around the city, and this bottle has been a proper game-changer.

The design is spot-on - one-handed operation is essential when you're juggling a lead, poo bags, and trying to navigate busy London pavements. Teddy figured out how to drink from it immediately, which was a relief because he can be quite fussy about new things.

What I love most is the leak-proof design. I chuck it in my rucksack with my laptop for work, and there's never been a single drop of water where it shouldn't be. The capacity is perfect for our longer weekend walks through Richmond Park or Hampstead Heath - enough water for both of us without being too bulky.

The build quality feels solid, and it's survived several drops on concrete (thanks to Teddy's enthusiasm when he spots other dogs). Easy to clean too, which is important given how much London grime everything seems to collect.

Brilliant value for money, especially compared to the overpriced pet gear you find in central London shops. Delivery was quick, and it arrived just before a particularly hot spell this summer - perfect timing!

Highly recommend to any London dog owners who want to keep their pups properly hydrated during city adventures."

Saanjs

"This brush is pure magic - I use it for my Suit before go to the office!"

Verified Purchase - Brian K., Sydney, Australia

"Mate, I've got two cats and a Golden Retriever, and my house looked like a fur factory exploded. I was spending a fortune on lint rollers and those sticky tape things, plus my poor vacuum cleaner was working overtime and still losing the battle.

This electrostatic brush is absolutely brilliant! I was sceptical at first - how could a simple brush work better than all my expensive gadgets? But crikey, this thing pulls pet hair off everything like it's magnetized. My couch, car seats, work shirts - everything comes up looking brand new.

The best part? No batteries, no replacement parts, no ongoing costs. Just brush and watch the fur disappear. I used it on my leather car seats yesterday and couldn't believe how much hair came off - stuff I didn't even know was there!

My mates think I'm mad getting excited about a cleaning brush, but when you're constantly covered in pet hair, this is life-changing stuff. Even works on the cats themselves during grooming - they actually seem to enjoy it.

Delivery to Sydney was quick, and the price is fair dinkum reasonable compared to what I was spending on disposable products. I've already ordered one for my sister, who's got three cats.

If you're drowning in pet hair like I was, stop mucking about with inferior products and get this brush. You won't regret it!"

Brian

Electrostatic Pet Hair Remover Brush

Verified Purchase - Marilyn P., Auckland, New Zealand

"I've been struggling with my Golden Retriever Bailey's dental hygiene for ages. Traditional toothbrushes were a complete nightmare - it was like wrestling a furry tornado! My vet kept reminding me about the importance of dental care, but Bailey had other ideas.

This chew toy toothbrush combo has been an absolute game-changer! Bailey thinks it's just another fun toy, but I can see it's actually doing the work. The bristles are perfectly positioned to clean his teeth while he chews away happily. No more fighting, no more stress for either of us.

What impressed me most is the durability - Bailey is quite the aggressive chewer (RIP to countless tennis balls), but this has held up brilliantly for over two months now. The design is clever too; the different textures keep him interested, and I can already see his teeth looking cleaner and his breath smelling fresher.

The shipping to NZ was faster than expected, which was a pleasant surprise. My local pet store doesn't carry anything this innovative, so I'm grateful I found this online.

Bailey now actually gets excited when I bring out his 'toothbrush toy' - if only my own dental routine was this enthusiastic! Highly recommend to any Kiwi pet parents dealing with dental care struggles. This product has made our lives so much easier."

Dog Chewing Toys and Toothbrush for Teeth Cleaning

"My dog thinks he's moved into a luxury penthouse!"

Verified Purchase - Leah D.

"I bought this for my 8-pound Chihuahua, Mr. Pickles, thinking it would be a cute little bed. Well, apparently I accidentally purchased him his own real estate empire because this dog now acts like he owns a five-star resort!

The moment I set it up, Mr. Pickles did three full circles around it (his usual inspection routine), then dove in headfirst like he was claiming his territory. Now he refuses to sleep anywhere else. I'm talking REFUSES. He'll dramatically sigh and give me the stink eye if I even suggest his old bed.

The funniest part? He's started 'decorating' his nest house. I've found his favourite squeaky toy, two stolen socks, a pen (??), and what I'm pretty sure is a Cheerio from last Tuesday all carefully arranged inside. He's basically turned it into his man cave.

The bed is incredibly well-made and cosy - so cosy that I've caught my cat trying to stage a hostile takeover twice. There's been some serious side-eye politics happening in my living room.

Fair warning: your pet WILL become spoiled. Mr. Pickles now expects room service (treats delivered directly to his nest) and has started rating his meals with judgmental looks.

10/10 would buy again. My dog's happiness level has gone from 'content' to 'living his best life.' Worth every penny for the entertainment value alone!"

Leah

Tiny Nest House Pet Bed

"My cat is absolutely obsessed!"

Verified Purchase - Megan Saphire.

"I bought this for my lazy indoor cat, who barely moved from the couch all day. WOW, what a transformation! The moment I turned this on, she went from couch potato to Olympic sprinter. The laser patterns are so unpredictable and engaging - it's like having a personal trainer for cats!

What I love most is the automatic timer feature. I can set it for 15 minutes while I'm working from home, and my cat gets a proper workout without me having to constantly wave a laser pointer around. The different speed settings are perfect too - I start slow for warm-up and gradually increase the intensity.

The build quality is solid, and it's been running daily for 3 months without any issues. My cat has lost weight, seems much happier, and actually sleeps through the night now instead of zooming around at 3 AM!

Pro tip: Place it on a coffee table or elevated surface for the best laser coverage. Worth every penny - both my cat and my furniture (no more scratched couch arms!) thank me for this purchase.

Highly recommend for any cat parent dealing with an inactive kitty!"

Megan Saphire

Interactive Laser Cat Toy

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Shipping Policy - Delivery Timelines & FAQs

Shipping Policy

Estimated Delivery Timelines

Shipping FAQs

Let customers speak for us

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